Privacy Policy
Effective Date: January 1, 2025
1. Introduction
This Privacy Policy explains how Lifemory (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our services, including our website, mobile interactions, QR code memorial plaques, and related digital platforms.
2. Information We Collect
- Personal Data: Name, email, phone number, billing/shipping address, payment details.
- Memorial Content: Photos, videos, stories, and other information uploaded to create memorial pages.
- Technical Data: IP address, browser type, device information, cookies, and analytics data.
- Communication Data: Messages exchanged via email, chat, or phone with our support team or partners.
3. How We Use Your Information
- To create and manage memorial pages linked to QR plaques.
- To process orders, payments, and deliveries of our products.
- To provide customer support and respond to inquiries.
- To improve our services, user experience, and security.
- To comply with legal obligations and prevent fraud.
4. Legal Basis for Processing (GDPR)
- Consent: For optional features such as newsletters or marketing emails.
- Contract: To deliver products and services you request.
- Legal Obligation: To comply with accounting, tax, and regulatory requirements.
- Legitimate Interest: To improve our services and protect our business against misuse.
5. Data Sharing
We do not sell your personal data. We may share information with:
- Service providers (hosting, payment processors, shipping partners).
- Local Lifemory partners who assist customers in their native language.
- Authorities, when required by law.
6. International Data Transfers
As we operate across Europe, your data may be transferred outside your country. We ensure adequate safeguards in line with GDPR (e.g., Standard Contractual Clauses).
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Memorial pages may be hosted under lifetime or long-term plans, as chosen by the customer.
8. Your Rights (GDPR & CCPA)
- Right to access your personal data.
- Right to rectification (correct inaccuracies).
- Right to erasure (“right to be forgotten”).
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent at any time.
- Right to lodge a complaint with a supervisory authority.
9. Cookies & Tracking
We use cookies and similar technologies to improve website functionality, analyze traffic, and personalize content. You can manage cookie preferences in your browser settings.
10. Security
We implement technical and organizational measures to protect your data, including encryption, access control, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security of your information.
11. Children’s Privacy
Our services are not directed to individuals under the age of 16. If we discover that we have collected personal information from a child without parental consent, we will delete it immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date clearly indicated.
13. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
📍 Lifemory HQ, Roșiori de Vede, Romania