Returns, Replacements & Refunds
Your rights regarding products and services ordered from Lifemory
Personalized products
Products made based on the information you provide (names, photos, texts, unique QR codes) are custom-made, personalized products. Under EU consumer protection law, personalized products are exempt from the 14-day right of withdrawal, except in case of defects or damage on arrival.
Digital services
Access to the digital memorial page is activated instantly, with your explicit consent, immediately after payment confirmation. Under EU law, the right of withdrawal for digital content delivered this way no longer applies once delivery has started.
Defective or damaged products
- If your product arrives defective or damaged, contact us within 14 days of receipt at the email address below.
- We may request photos or further details to assess your claim.
- Depending on the situation, we offer repair, replacement, or a full refund.
- Refunds are processed to the original payment method within a maximum of 14 days of claim approval.
Alternative dispute resolution
If you are not satisfied with our response, you can turn to:
Start a return request
Write to us to start a return, replacement, or refund request: