Shipping Policy
What we deliver, where, how long it takes and what it costs
Last updated: 17 September 2026
1. The seller
Products and services on lifemory.eu are sold by TOP GUIDE S.R.L., a company registered in Romania (tax ID CIF 54815518, trade register no. J2026036188000, share capital 200 lei), with its registered office and place of business at Str. Calea Roșiori nr. 104, Sat Văcărești, Comuna Drăgănești de Vede, jud. Teleorman, 147132, România. Contact: support@lifemory.eu, phone 0779 243 541 (Monday–Friday, 09:00–18:00 Romanian time).
2. What we deliver and how
- The digital memorial page goes live online as soon as your payment is confirmed. Your login details are sent by email. Nothing is shipped for it.
- Physical products (the ceramic plaque with QR code and NFC chip, and our other QR code products) are made to order from the memorial page you create and shipped by courier to the address given in your order.
3. Countries we deliver to
We deliver physical products only to European Union member states:
- Romania
- European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
We do not deliver outside the European Union. If your delivery address is in a country outside the EU, we cannot accept an order for a physical product.
4. Delivery costs
Delivery is free to all of the countries above. No shipping charge is added at checkout.
5. Delivery times
The total delivery time is the time needed to make your product and hand it to the courier, plus transit time:
| Destination | Production and handover to courier | Transit | Estimated total |
|---|---|---|---|
| Romania | 3–5 business days | 1–3 business days | 4–8 business days |
| European Union | 3–5 business days | 3–7 business days | 6–12 business days |
- Delivery times start from payment confirmation. Business days are Monday to Friday, excluding Romanian public holidays.
- Orders paid after 14:00 (Romanian time) are treated as received on the next business day.
- Transit times are estimates and depend on the courier.
- If we have not delivered your product within 30 days of the contract being concluded, you may cancel the order and we will refund the full amount paid without undue delay (Article 18 of Directive 2011/83/EU; Article 11 of Romanian Government Emergency Ordinance No. 34/2014).
6. Tracking your parcel
Parcels are carried by Romanian and international courier companies. Once your order has shipped, we email you the tracking number so you can follow your parcel.
7. Passing of risk and receiving your parcel
The risk of loss of or damage to the product passes to you only when you take physical possession of it (you, or a person you have designated other than the courier). Until then, any loss or damage in transit is our responsibility.
Please check your parcel when it arrives. If it is damaged, email support@lifemory.eu with a photo of the parcel and the product and we will remake and resend it free of charge. See our Returns Policy and Warranty for details.
8. Questions about delivery
For any question about your order status, email support@lifemory.eu or call 0779 243 541 (Monday–Friday, 09:00–18:00 Romanian time). We reply within 24 business hours at the latest.